PLEASE NOTE THAT THERE IS AN UP FRONT $159.00 WARRANTY FEE FOR ALL WARRANTY REQUESTS THAT ARE OVER 180 DAYS OF ORIGINAL PROJECT COMPLETION DATE.

We must have all documents requested on the “Warranty Request Form” (below) before we can submit your warranty request. Please note that any manufacturing replacements/repairs or required parts may take longer and are not under our control.

If the request is determined to be under warranty, Allied Siding & Windows (and/or the manufacturer) will cover all appropriate costs. If it’s determined to NOT be under warranty, the $159.00 Warranty Fee can be deducted from any proposed repair and labor costs. In some instances, windows and certain doors do not require the Allied Warranty Fee.

For warranty requests for Siding, Roof, Gutters, Patio Cover, Concrete, Doors (Neuma or Therma Tru), and Bathrooms:

Please include pictures and appropriate comments of the area in question. Importantly, to complete the process for your warranty, you must provide the following documentation emailed to [email protected] or faxed to 281-357-1537:

1. Copy of your original contract

2. Copy of your written warranty

**Allied must receive copies of BOTH documents to process your warranty. **

Warranty Request for Windows & Doors (Simonton, Atrium, Don Young):

Please note, our window manufacturers (and some door manufacturers) request that homeowners send their warranty claims directly to them. You can use the following link or telephone number for your specific manufacturer to file the warranty claim. In this instance, you will NOT be charged the $159.00 Allied Warranty Fee.

Simonton: https://www.simonton.com/support/warranties/ (800-746-6704)

MI: https://miwindows.com/support/customer-service-center (717-365-3300)

Atrium: http://www.atrium.com/support/request-service/ (800-377-6518)

Don Young: https://www.dycwindows.com/contactus.aspx (713-868-1398, 210-225-0352 or 214-630-0934)

The manufacturer will, very likely, ship the product directly to your home free of charge, unless there are some extenuating circumstances.

If the damaged window is an operator, the homeowner will likely be able to install themselves. Simonton provides videos on their website and on YouTube to illustrate. However, if you need help with install, labor is not covered. Simonton has a vendor whom they recommend assisting you. The prices they will charge are very reasonable. They can be reached at Houston Window Services: 281-894-0016 if you are in the Houston area. Austin areas, please call Jay Wampler at 540-420-1948.